Returns & Refunds

We want you to feel confident in your SEVENERA purchase. Please contact us through our Contact page with your order number before returning an item.

Ready-to-Ship Jewelry

You may request a return within 14 days of delivery and send the item back within 14 days of your request.

Items should be unworn, unaltered and in their original condition, with all included accessories, packaging and laboratory reports. Inspection reasonably necessary to assess your purchase does not affect your statutory rights.

For change-of-mind returns, you are responsible for return shipping. We do not charge a restocking fee or deduct the cost of complimentary outbound shipping.

Personal Pearl Selection Deposit

Your US$49 selection deposit is fully credited toward your final jewelry order.

You may request a full refund at any time before production begins, including after viewing your pearl selection. There is no obligation to proceed.

Production begins only after you approve the pearls, design and final quote in writing.

Custom & Personalized Jewelry

Jewelry created specifically to your approved specifications, including personalized or engraved pieces, is not eligible for change-of-mind cancellation or return once production begins, except where required by law.

We will identify any applicable custom-order restrictions before you pay. Standard items are not automatically treated as non-returnable simply because they are assembled after ordering.

These restrictions do not apply to faulty, incorrect or materially misdescribed items.

180-Day Quality Care

For 180 days from delivery, we cover defects in materials or workmanship that are not caused by accidental damage or misuse. Covered repairs and the associated shipping costs are paid by SEVENERA.

Normal wear, accidental damage, improper care and damage caused by third-party alterations are excluded from this additional coverage.

If your item arrives damaged, incorrect or significantly different from the agreed description, please contact us promptly with your order details and, where possible, photographs. We will arrange an appropriate repair, replacement or refund in accordance with your applicable rights.

If an item is confirmed to be inauthentic or materially misrepresented, we will provide a full refund and cover the necessary return shipping. Our 180-day care period does not limit your statutory rights.

Return Address

Please contact us first for return instructions and include your order number inside the parcel.

SEVENERA — Attn: Eva
2446 Hillsborough Ln
Chino Hills, CA 91709
United States
Phone: +1 840-218-9990

Please use secure packaging and a tracked service with suitable jewelry insurance. For covered quality claims, contact us before booking shipping so we can arrange it.

Refunds

We will inspect your return and notify you of the outcome. Approved refunds are issued to the original payment method within five business days of receiving and checking the item, or sooner where required by law. Your bank or payment provider may take additional time to post the refund.

Import duties and taxes paid directly to customs or a carrier must generally be reclaimed through that provider. We will provide available supporting documents.

Nothing in this policy limits any mandatory consumer rights that apply to your purchase.